MeritCasino FAQ – All Your Questions Answered in One Place

Follow the steps below to claim your welcome bonus at meritcasino:

• Step 1 – Complete Registration: Registration Page Create an account and verify your mobile number.
• Step 2 – Make Your First Deposit: If the welcome bonus is tied to a deposit, apply the promo code (if any) before making your deposit.
• Step 3 – Claim Your Bonus: In some cases, a bonus is added automatically; in others, you'll need to claim it manually from the "Promotions" or "Bonus" section.
• Step 4 – Complete the Wagering Requirement: To withdraw bonus funds, you must meet the specified wagering requirements. For example, a 5x or 10x wagering requirement means you need to place bets totalling 5 or 10 times the bonus amount.

Bonuses are generally valid for 7–30 days. If the wagering requirements are not met within this period, the bonus will be forfeited. To view all current offers, Promotions Page View.

If both your password and mobile number have been changed, the standard reset method won't work. Here's what to do in that situation:

• First Attempt – Login with Email: Enter Go to the page and select the "Email" tab. Try logging in with the email address used during registration. From there, click "Forgot Password?" and a reset link will be sent to your email.
• Second Attempt – Using Your Username: If you remember your username, you can try the same process using that instead.
• Contact Support Directly: If none of the above works, email support@meritcasino.best. You will need to provide your KYC details (NID number, full name, date of birth) to verify account ownership.

Once your identity is verified, the support team will manually update your mobile number and allow you to set a new password. This process typically takes 24–48 hours.

Meritcasino's KYC (Know Your Customer) verification process is completed entirely online. Required documents:

• ID Document (any one of the following): National ID (NID) – clear photos of both front and back, or the data page of a valid passport, or a driving licence.
• Selfie: A clear selfie holding your ID document. Both your face and the card must be clearly visible.
• Proof of Address (if required): In some cases, a photo of an electricity or gas bill may be requested – this is not required for everyone.

Photo upload guidelines: clear and sharp, full card visible, taken in good lighting. JPG or PNG format, maximum 5 MB.

Processing Time: With the correct documents submitted, verification is typically completed within 24–48 hours. During busy periods, it may take up to 72 hours. You will receive an email or SMS notification once KYC is complete.

Meritcasino offers a wide variety of slot games. Simply put, not all slots are the same. The main types are:

• Classic Slots (3 Reels): Classic-style simple slots. Fewer paylines, straightforward rules. Perfect for beginners.
• Video Slots (5+ Reels): This is the most common type on meritcasino – featuring animations, bonus rounds, and free spins.
• Progressive Jackpot Slots: A chance to win big prizes. A portion of each bet contributes to a jackpot pool, which one lucky member eventually takes home.
• Megaways slots: Thousands of ways to win instead of traditional paylines — the reel size changes with every spin.
• Buy Feature Slots: Option to buy into the bonus round directly. It costs more than a standard bet, but you get into the bonus game instantly.

RTP (Return to Player) generally falls between 94%–98% and is listed in the game details. meritcasino's Popular Games You can browse and filter all slots on the page.

Absolutely not. No one under the age of 18 is permitted to open an account, participate in any game, or engage in any betting activity on meritcasino. No exceptions.

Here's what meritcasino does to strictly enforce this policy:

• Providing your date of birth during registration is mandatory.
• Age is re-verified during the KYC process.
• Additional identification may be requested in cases where there is any suspicion.
• If a user is found to be underage, their account and all associated transactions will be permanently cancelled.

A Note for Parents: Use parental control software on your child's device to block access to betting sites. If you see any minor using meritcasino, please report it to support@meritcasino.best — action will be taken promptly.

To read meritcasino's full responsible gaming policy, Responsible Gaming Go to page.

The Live Casino section at meritcasino lets you play with real human dealers in a genuine casino atmosphere — all streamed live via video.

What to Know Before You Start:

• Login Required: You must be logged into your account and have sufficient balance in your wallet to play Live Casino.
• Internet Speed: A stable connection of at least 5 Mbps is required. A weak connection may cause video buffering.
• Game Type: meritcasino's Live Casino typically offers Baccarat, Roulette, Blackjack, Andar Bahar, and Teen Patti. Each game has multiple tables with varying minimum bets.
• Table Limits: Usually starts from ৳100, with much higher limits at some VIP tables. Check the limits before choosing a table.
• Chat Feature: Many tables offer a chat feature to interact with the dealer or other players.
• Game History: The outcome of each round is displayed on screen, helping you make informed decisions.

Before playing at meritcasino for the first time, Popular Games Visit the Live Casino section on the page and start with smaller bets.